Yes. The Agent tab in Analytics breaks down performance per rep, including total assignments, conversation status breakdowns, messages sent, first response time, and handle time (time from first response to close). You can select a specific agent to view their metrics in isolation, compare across the full team, and filter by any custom date range.

Each report in Analytics has a download icon in the upper right corner. Clicking it exports the data as a CSV file. You can also export full message logs from the Logs tab, filtered by date range and direction (inbound or outbound), with additional details like error codes and delivery status.

Insights AI automatically assigns each conversation a sentiment score from 0 (very negative) to 10 (very positive), along with a summary and suggested action items. It analyzes up to 100 messages per conversation, prioritizing recent ones. You can configure it to run automatically when conversations close, or trigger it manually from any conversation using the AvoAI wand. Sentiment data is viewable per agent in the AI and Insights tabs of Analytics.

Yes. Avochato supports post-conversation disposition surveys that prompt agents to categorize a ticket before closing it. You define the list of disposition topics, and each time an agent closes a conversation they complete the survey before the ticket fully closes. Disposition breakdowns are available in the Analytics tab and can be exported as a CSV.

Yes. Broadcast analytics are tracked independently from one-on-one conversation data. From the Broadcasts tab, you can view delivery stats (attempted, delivered, failed), engagement (replies), and audience composition (including opt-outs) for every completed broadcast. Organization-wide broadcast activity across all inboxes is also accessible from the Analytics section.